Returns & Refunds Policy

This Returns Policy is only applicable to customer purchases from the Featured Product Store.

Thank you for supporting independent art! We want you to love your new wall art. Please review our policy guidelines regarding returns, replacements, and cancellations below.

🎨 Custom Printed Orders (All Sales Are Final)

Because all wall art posters are custom printed to order, we do not accept returns or exchanges for buyer's remorse.

Our operations are compliant with UK Consumer Contracts Regulations, EU Consumer Rights Directives, and Australian Consumer Law. Because our products are non-prefabricated and uniquely manufactured on-demand following your order, statutory "cooling-off" periods and change-of-mind return rights do not legally apply.

Please double-check your chosen design, dimensions, and shipping information carefully before finalizing your checkout.

📦 Damaged, Defective, or Misprinted Items

While we cannot offer refunds for a change of mind, your statutory consumer rights remain fully protected. If your poster arrives damaged in transit, misprinted, or with any manufacturer defects, we will issue a free replacement or a full refund.

• Time Limit: You must submit your claim within 30 days of receiving the product.

• Requirements: Please do not mail the item back to us. Get in touch via our Contact Page, or email us at hello@philippreston.uk, with your order number, a brief description of the issue, and a clear photograph showing the physical damage or print defect.

🗺️ Packages Lost in Transit

If your tracking information stops updating or the estimated delivery window has passed and your poster has not arrived, we will cover the cost of a replacement shipment.

• Time Limit: Claims for lost packages must be submitted no later than 30 days after the estimated delivery date.

• Before reporting: We kindly ask that you double-check your tracking link, check with immediate neighbors, or contact your local delivery office/depot to see if it is being safely held for you.

❌ Wrong Address & Unclaimed Deliveries

Please ensure your shipping and address details are entirely accurate during checkout to ensure smooth delivery.

• Incorrect Address: If a courier returns a package to our printing network because the address provided was insufficient or incorrect, you will be responsible for the secondary shipping costs required to redeliver the item to an updated address.

• Unclaimed Shipments: If a package goes unclaimed at your local post office or sorting depot and is returned, you will be liable for the shipping fees required to resend the order to you.

• Note: Returned or unclaimed packages are safely held at our printing facilities for up to 30 days before being donated to charity, after which they cannot be recovered.

📩 How to Start a Claim

If your situation meets the criteria for a damaged or lost order, please do not post anything to our return labels or printing labs without contacting us first. Reach out directly through the Philip Preston Artworks Contact Form, or email us at hello@philippreston.uk, so we can resolve the matter quickly.